Safety strategies for transport industry

Safety strategies for all frontline staff

Safety strategies for local government

Conflict resolution training to enhance the personal safety, confidence and professionalism of your team

Karen Armstrong Safety Strategies specialises in conflict resolution and workplace violence prevention training. We teach individuals and teams who work in public frontline positions how to work safely when faced with customer and workplace aggression. Safety Strategies offers custom-designed courses to suit organisations’ specific needs.

Training programs include:

  • Dealing Professionally with Aggressive Behaviour
  • Workplace Violence Prevention
  • Personal Safety Strategies
  • Customer Engagement in Challenging Situations


Safety Strategies — protecting people since 1994

Safety Strategies’ training provides a seamless integration of customer service and protection skills. Our one day, two day, three-day and refresher workshops and training programs can be custom designed to suit your organisation’s specific requirements, schedule and budget. Our unique methodology shows participants how to prevent, avoid, and defuse potentially violent situations. Physical protection skills are considered a last resort and participants are taught how to use them when necessary within a legal and professional framework.

RedBus Services
Studio Artes
Camden Council
NSW Electoral Commission
St Vincent de Paul Society (Vinnies)