Are your staff facing aggressive behaviour?
Conflict resolution training to enhance the personal safety, confidence and professionalism of your team
Karen Armstrong Safety Strategies specialises in conflict resolution and workplace violence prevention training. We teach individuals and teams who work in frontline positions how to work safely when faced with customer and workplace aggression. Safety Strategies offers custom-designed courses to suit organisations’ specific needs.
- Dealing Professionally with Aggressive Behaviour
- Workplace Violence Prevention
- Personal Safety Strategies
- Customer Engagement in Challenging Situations
Safety Strategies — protecting people since 1994
Safety Strategies’ training provides a seamless integration of customer service and protection skills. Our one day, two day, and refresher program can be custom designed to suit your organisation’s specific requirements, schedule and budget. Our unique methodology shows participants how to prevent, avoid, and defuse potentially violent situations. Physical protection skills are considered a last resort and participants are taught how to use them when necessary within a legal and professional framework.