Are your staff facing aggressive behaviour?

Safety Strategies training for transport industry

Safety strategies for transport industry

Safety Strategies training for frontline staff

Safety strategies for all front line staff

Safety Strategies training for transport industry

Safety strategies for local government

Conflict resolution training to enhance the personal safety, confidence and professionalism of your team

Karen Armstrong Safety Strategies specialises in conflict resolution and workplace violence prevention training. We teach individuals and teams who work in frontline positions how to work safely when faced with customer and workplace aggression. Safety Strategies offers custom-designed courses to suit organisations’ specific needs.

prevent avoid defuse defend

Training programs

  • Dealing Professionally with Aggressive Behaviour
  • Workplace Violence Prevention
  • Personal Safety Strategies
  • Customer Engagement in Challenging Situations

Safety Strategies — protecting people since 1994

Safety Strategies’ training provides a seamless integration of customer service and protection skills. Our one day, two day, and refresher program can be custom designed to suit your organisation’s specific requirements, schedule and budget. Our unique methodology shows participants how to prevent, avoid, and defuse potentially violent situations. Physical protection skills are considered a last resort and participants are taught how to use them when necessary within a legal and professional framework.

Some of our valued clients

Cumberlad Council
NSW Police Force
North Sydney Council
St Vincent de Paul Society (Vinnies)
Camden Council
City of Sydney
Transport for NSW
NSW Transport - Sydney Trains
NSW Electoral Commission
Transport Workers Union
Ramsay Health Care
Red Bus Services

Formerly operated by WestBus

NSW Government SafeWork

Formerly WorkCover

Studio Artes