Are your frontline staff being abused, intimidated or assaulted?
Verbal abuse, intimidation and assault are a regular occurrence for many disability services frontline staff. Not all clients are aggressive, but the few who are can make working life very challenging.
Are your staff experiencing any of these behaviours?
- Hair pulling
- Objects thrown
- Attach with weapons
Staff may have clients fighting with each other, and wonder how to balance duty of care with their personal safety. These threats create fear and uncertainty for many disability support workers who are providing such a valuable service in their daily work. The cost of abuse and aggression is reflected in growing stress claims, which far outweigh those for physical injury.
We believe that your people are your most valuable asset, and they are worth protecting!
We have had the privilege of working with Disability Services since 1997, and trained over 3,000 staff in Dealing Professionally with Aggressive Behaviour.
Best skills I have learnt out of any course. I have learnt how to prevent myself from being attacked. I liked the way the workshop integrated the psychological and physiological aspects of safety.
Our Safety Strategies program has achieved outstanding results in building confidence and morale, as well as assault prevention.
Client was surprised at his inability to hit me and simply gave in after two attempts.
We train your staff to:
- Recognise early warning signs and put prevention strategies in place
- Respond in a calm, confident manner
- Defuse aggression with effective conflict resolutions skills
- Apply physical protection strategies within a legal and professional framework.
Value of effective training
Most Disability Service organisations have a limited budget for training. The highest cost of training is usually the wages component and replacing the workers who are being trained. Therefore training time must be used wisely, and organisations must choose carefully so that training will deliver lasting results and real value for money.
I now feel confident that I will respond in a legal, ethical way in the event of an attack so the chance of anyone being hurt is minimised.
One of the disability organisations we worked with had eight (8) workers compensation claims in the year before Safety Strategies training was introduced. This was reduced to zero once the team were trained, and has been kept at zero due to regular training as new staff join.
For more information, please read our Case Study at https://karenarmstrong.com.au/info-pack-disability-services/